Refund & Cancellation Policy: Savor Satisfaction, Guaranteed
At Chocowoah, we strive to ensure your complete satisfaction with every purchase. However, we understand that circumstances may arise where you need to cancel your order or seek a refund. Here's how we handle cancellations and refunds:
Cancellation Policy:
1. Order Modification or Cancellation: Should you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but please note that orders already processed or shipped may not be eligible for cancellation.
2. Cancellation Deadline: Orders can typically be cancelled within 24 hours of placement. After this timeframe, we may have already begun processing your order for shipment.
Refund Policy:
1. Quality Assurance: We take great care in crafting our chocolates to the highest standards. If you're unsatisfied with your purchase due to quality issues, please reach out to us within 7 days of receiving your order. We may request evidence such as photos to assess the concern.
2. Refund Eligibility: Refunds may be issued for eligible orders based on the following criteria:
- Quality issues with the product.
- Damaged or defective items.
- Incorrect order fulfillment by Chocowoah.
3. Refund Process: Once your refund request is approved, refunds will be processed within 5-7 business days. The refunded amount will be credited back to the original method of payment used for the purchase.
Exceptions:
1. Personalized or Custom Orders: Unfortunately, we are unable to offer refunds or cancellations for personalized or custom-made chocolate orders, as these are specially crafted to your specifications.
2. Perishable Nature of Chocolates: Due to the perishable nature of our products, we are unable to accept returns for reasons other than quality issues or fulfillment errors.
Contact Us:
For any inquiries regarding cancellations, refunds, or quality concerns, please don't hesitate to reach out to our customer service team. We're here to ensure your chocolate experience with Chocowoah is nothing short of delightful.
Indulge confidently knowing that your satisfaction is our priority. Thank you for choosing Chocowoah for your sweet cravings!
